Privacy Policy

Last Updated: 14.11.2024

Welcome to kraft.ge ! This Privacy Policy explains how we collect, use, disclose, and protect information from our users, including both customers and vendors, on our multi-vendor eCommerce platform. By accessing or using our website, you agree to this Privacy Policy.

1. Information We Collect

a. Personal Information

  • When you create an account, make a purchase, or list products, we collect personal information, such as your name, email address, shipping address, phone number, and payment details.

b. Vendor Information

  • If you are a vendor, we may collect additional business-related information, such as company name, tax identification number, business address, and payment/banking information for payouts.

c. Usage Data

  • We collect information about how you use our website, including pages visited, items clicked, and actions taken. This helps us improve our platform and enhance user experience.

d. Device and Technical Information

  • We collect technical data about the devices you use to access our website, such as IP address, browser type, device identifiers, and operating system.

e. Cookies and Tracking Technologies

  • We use cookies and similar technologies to collect information about your interactions with our website. You can manage cookies through your browser settings.

2. How We Use Your Information

We use your information for the following purposes:

  • Account Management: To create, manage, and authenticate your account.
  • Order Fulfillment: To process transactions, ship products, and communicate about orders.
  • Vendor Support: To assist vendors in managing their storefronts, product listings, and orders.
  • Personalization: To customize your experience by showing relevant products and offers.
  • Marketing: To send promotional messages, offers, and other information that may interest you (you can opt-out at any time).
  • Improvement and Research: To analyze user behavior to improve and develop new features.
  • Security and Fraud Prevention: To detect and prevent fraud or unauthorized activity on our platform.



3. How We Share Your Information

We do not sell your information. However, we may share it with:

  • Vendors: For fulfilling orders, resolving customer service requests, and tracking shipments.
  • Service Providers: Third-party companies that assist us with payment processing, data analysis, marketing, logistics, and site functionality.
  • Legal Requirements: If required by law, we may disclose your information to government authorities or legal entities.

4. Vendor and Customer Interactions

As a multi-vendor platform, vendors and customers may interact directly, for example, when managing returns or resolving order issues. We encourage both parties to protect privacy and follow the platform’s guidelines when communicating.

5. Data Security

We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. These include encryption, access control, and regular security audits. However, no online platform is entirely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

  • Access and Correction: You may access and update your personal information directly through your account settings.
  • Account Deletion: You can request to delete your account by contacting us at support@kraft.ge
  • Opt-Out of Marketing: You may opt-out of receiving promotional emails by following the unsubscribe instructions provided in each email.

7. Cookies and Tracking Preferences

You can control cookies and other tracking technologies through your browser settings. Certain cookies are necessary for the website’s functionality, and disabling them may affect your experience.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Any changes will be posted on this page, and we will update the “Last Updated” date accordingly.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@kraft.ge
Address: Gardabani – Aghtaklia / Georgia – Tbilisi
Phone:  555988922
               595746651

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